🚚 Delivery

What are the delivery times?
Our products are made to order. The average lead time is 7 to 15 business days (production + shipping).

Do you ship internationally?
Yes! We ship to most countries. Fees and delivery times vary depending on the destination.

How do I track my order?
Once shipped, you will receive an email with your tracking number to track your package in real time.

🔄 Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to request a return, except for personalized products (signed, limited editions).

What should I do if I receive a defective or damaged item?
Send us an email with photos of the defective product to [your customer service email], and we will arrange a replacement or refund.

💳 Payments

What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) and other secure methods displayed at checkout.

Is payment secure?
Yes, all transactions are processed through a secure payment provider (SSL encryption). Idolik never has access to your banking information.

👕 Products

Are the items really exclusive?
Yes! Each product is either signed or co-created in collaboration with a celebrity or influencer. They are available in limited quantities.

How are the products made?
All our products are produced using the print-on-demand system, which helps limit waste and ensures responsible production.

📧 Contact

How to contact you?
For any questions, you can write to us at: hello@idolik.com or via our contact form available on the site.